Refund policy

Return Policy ~
  • If you are not completely satisfied, you may return the merchandise* within 14 days from the day of delivery.  Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 
  • Returns received after 14 days from delivery will incur a 15% restocking fee which will be deducted from your refund.   
  • To be eligible for a return, all item must be returned in New condition, still in the package. This mean items must be unworn, unwashed, odor and pet hair free, must not have deodorant, makeup or food stains in order to be eligible for return. 
  • 5 days to contact us about any damaged items in your shipment
  • No refunds given on Special Order Items
  • Personalized, heat pressed and Monogrammed items are FINAL SALE
  • No returns accepted on any merchandise out of the SALE OR CLEARANCE category. 
  • Please allow 7 days to process your return once it is received.  The Embellished Lily does not credit original shipping charges.
  • No refunds given on orders more than 45 days old

Please contact customer service by phone or email to begin the return process:

Phone: (817) 938-1117

Email: CustomerService@tinlilyboutique.com

For Basic Returns~
Place item(s) in a sturdy shipping package.  Include a copy of the Packing Slip in your package.   Note:  The original shipping charges incurred on your purchase AND the charge for returning unwanted items are non-refundable.  Return packages to:  14101 Rising Spring Rd,  Haslet, TX  76052

For damaged, defective or missing merchandise returns~
The customer is responsible for inspecting and counting merchandise at the time of delivery.  Claims for missing, damaged or defective merchandise must be reported to Customer Service within 5 days of delivery.  A picture of damaged and/or defective merchandise must be sent to Customer Service at: CustomerService.EmbellishedLily@gmail.com.  A Customer Service Representative will contact you with further instructions. 

Sale items ~
Only regular priced items may be refunded.  Unfortunately sale items cannot be refunded. 

Exchanges ~
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, send us an email at customerservice@tinlilyboutique.com and we will provide instructions on where to return the product.

Cancellation Policy ~
We know how important your order is so we aim to fulfill orders as quickly as possible.  While we cannot cancel or change an order once it has been placed, you are welcome to return the item to us in accordance with our return policy.


Shipping ~
To return your product, please contact Customer Service by phone (817) 938-1117 or email CustomerService@tinlilyboutique.com and instructions will be provided on how to return the product.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.